PRIVACY POLICY

EVERGREENYARDCO, a Texas business, doing business as Evergreen Yard Co
Effective Date: February 12, 2026

Evergreen Yard Co ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit a quote request, schedule an appointment, communicate with us by phone or SMS, or use any of our services.

Website: https://evergreenyardco.com and related branded domains
Email: [email protected]
Address: 3500 Oak Lawn Ave STE 460A, Dallas, TX 75219
Phone: +1 (817) 242-4773

By using our website or services, you agree to the terms of this Privacy Policy.


1. Information We Collect

We collect information in several ways.

A. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Service address

  • Service details and project information

  • Messages submitted through forms or chat

  • SMS consent preferences

B. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring website

  • Cookies and analytics data

C. Communications Data

If you call, text, or use our AI systems, we may collect:

  • Call recordings

  • Voicemail recordings

  • SMS messages

  • Chat transcripts

  • AI-generated conversation summaries

D. Information From Our Clients' Customers

If you interact with our automated voice, SMS, or chat systems, we may process personal information submitted during those interactions in order to provide landscaping services.


2. How We Use Your Information

We use collected information to:

  • Respond to quote requests

  • Schedule and manage appointments

  • Provide landscaping and related services

  • Send service reminders and updates

  • Improve our website and customer experience

  • Operate AI voice agents and chat systems

  • Comply with legal obligations

  • Prevent fraud or abuse

We do not sell personal information.


3. AI Systems and Automated Processing

We use AI-powered tools including voice agents, chat systems, and SMS automation to assist with customer communication.

These systems may:

  • Transcribe calls

  • Generate summaries

  • Route messages

  • Provide automated responses

AI systems are used to support customer service and scheduling. We do not use customer data to publicly train AI models.


4. Cookies and Analytics

We use cookies and similar tracking technologies to improve functionality and understand user behavior.

We may use analytics tools such as Google Analytics to measure website performance.

You can disable cookies in your browser settings, but some features may not function properly.


5. Third-Party Service Providers

We use third-party platforms to operate our services, which may include:

  • GoHighLevel (CRM and marketing automation)

  • Twilio (SMS and call services)

  • OpenAI (AI-powered processing)

  • Google Analytics (analytics)

  • Payment processors (such as Stripe) if payments are enabled

These providers process data on our behalf under contractual safeguards.


6. Data Storage and Security

Data is stored using secure cloud infrastructure provided by our third-party service platforms.

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure hosting environments

  • Encrypted communications (HTTPS)

  • Role-based access controls

  • Authentication protections

No method of transmission over the internet is 100% secure.


7. Data Retention

We retain personal information only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Call recordings and transcripts may be retained for quality assurance, training, and recordkeeping purposes.


8. Your Privacy Rights

Depending on your location, you may have rights under GDPR, CCPA, or other laws, including:

  • Access to your personal data

  • Correction of inaccurate data

  • Deletion of personal data

  • Restriction of processing

  • Objection to certain uses

  • Data portability

To exercise these rights, contact us at [email protected].

We will respond within legally required timeframes.


9. Marketing Communications and Opt-Out

You may receive SMS or email communications related to your service request.

You may:

  • Reply STOP to unsubscribe from SMS

  • Click unsubscribe in marketing emails

  • Contact us directly to update preferences

Message and data rates may apply.

Mobile information will not be shared, sold, rented, or used for third-party marketing purposes.


10. Call Recordings and Transcripts

Calls may be recorded or transcribed for:

  • Quality assurance

  • Scheduling accuracy

  • Training

  • Service documentation

By continuing a call after notification, you consent to recording where permitted by law.


11. Data Sharing and Disclosure

We may share information:

  • With service providers assisting us

  • To comply with legal requests

  • To protect rights or safety

  • In connection with a business transfer

We do not sell personal information.


12. International Data Transfers

If data is processed outside the United States, we rely on appropriate safeguards such as contractual protections and lawful transfer mechanisms.


13. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors.

If we become aware that such information has been collected, we will delete it.


14. Data Breach Procedures

If a data breach occurs that affects personal information, we will:

  • Investigate promptly

  • Notify affected individuals as required by law

  • Notify regulatory authorities if legally required


15. Compliance With Privacy Laws

We aim to comply with:

  • General Data Protection Regulation (GDPR)

  • California Consumer Privacy Act (CCPA)

  • Texas privacy regulations

  • Applicable U.S. federal and state laws


16. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted with a revised effective date.

Continued use of our services constitutes acceptance of changes.


17. Contact Information

Evergreen Yard Co
3500 Oak Lawn Ave STE 460A
Dallas, TX 75219
Phone: +1 (817) 242-4773

Email: [email protected]

If you have questions about this Privacy Policy, please contact us.